Thank you for visiting and shopping at happypet.win. Below are the terms and conditions regarding our shipping services:
1. Order Processing
All orders are processed within 2-4 business days after payment confirmation. You will receive an email notification confirming that your order has been shipped, along with a tracking number.
Note: There may be a slight delay (24–48 hours) between the package leaving our warehouse and the tracking number becoming active in the carrier’s system.
2. Shipping Rates & Delivery Times
Shipping rates and delivery times depend on the product’s weight and dimensions, as well as the final destination.
- Estimated Delivery Time: Generally between 10 and 30 business days, though this may vary depending on location and season.
- Delivery times are estimates provided by international carriers and are not absolute guarantees, as they can be affected by external factors such as weather, strikes, or customs procedures.
3. Shipments from Multiple Locations
To offer you the best prices and delivery speeds, items from a single order may be shipped from different warehouses. Therefore, your order may arrive in multiple separate packages. This is completely normal and does not incur any additional costs for you.
4. Customs & Import Taxes
Prices displayed in our store do not include import duties or customs fees.
- The buyer is solely responsible for any additional charges incurred during customs clearance in their country.
- We recommend checking with your local customs office for more information before making a purchase.
5. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number. You can use this number to track the status of your shipment on our tracking page or directly on the carrier’s website.
6. Incorrect or Incomplete Addresses
Please ensure you provide a complete and correct shipping address at checkout. We are not responsible for lost or returned orders due to incorrect addresses provided by the customer. If you notice an error, please contact us immediately to see if we can correct it before the order is processed.