Return & Refund Policy
At happypet.win, we strive to ensure your satisfaction. Our policy is based on the standards of our international logistics partners to provide you with the best possible experience.
1. Timeframe for Assistance
You have 30 days from the estimated delivery date to report any issues with your order.
2. Covered Cases (Refund or Reshipment without Return)
We will process a full refund or send a replacement product without requiring you to return the original item if:
- The product arrives damaged, defective, or broken.
- You receive an incorrect product (different from what you ordered).
- The package is lost during international transit.
- The order significantly exceeds the maximum guaranteed delivery time.
Note: In these cases, we will only need you to send us clear photos or videos of the issue to manage the claim with our distribution center.
3. Changes Due to Personal Preference (Size, Color, or Taste)
Due to the high costs of international return shipping, we do not accept free returns for changes of mind, incorrect sizes selected by the customer, or errors made when placing the order.
- If you wish to return an item for these reasons, you may do so under the “Return and Refund” option, where the customer must bear the shipping costs back to our authorized warehouse.
- We recommend carefully reviewing size guides and descriptions before completing your purchase.
4. How to Initiate a Claim
If your order has a defect or error:
- Send an email to [email protected] with your order number.
- Attach clear photos or videos showing the damage or error.
- Our team will manage the solution (refund or reshipment) directly with our logistics provider within 24–48 hours.